Terms of Service

1. What this service is

Pooformance is a paid digital service that generates an informational pet stool wellness report from a photo and the details you submit. The report is designed to help pet owners decide what to watch and whether professional veterinary follow-up may be appropriate.

It is not veterinary medicine, emergency triage, diagnosis, treatment, or a substitute for in-person care.

2. Eligibility and acceptable use

You may use the service only if you can legally enter a binding agreement and are using the service for lawful, personal, or internal household purposes. You must not use the service to upload unlawful content, impersonate others, interfere with the service, reverse engineer the platform, or misuse output as professional medical advice.

3. Photos, content, and permissions

You confirm that you have the right to upload the photo and any related information you submit. You retain your rights in that content, but you grant us a limited license to process it for checkout, fraud prevention, report generation, customer support, quality review, and related operational needs.

4. Payments, refunds, and retries

Payment is processed by PayPal or the payment provider shown at checkout. Prices, taxes, and currency are shown at checkout. Unless required by law, completed digital analyses are generally non-refundable once processing has started, because the service incurs immediate compute and processing costs.

If the image quality is too poor for a reliable report, the product flow may allow one retry or another remedy chosen by us in our discretion. Promotional claims or courtesy remedies do not create an ongoing entitlement.

5. AI limitations and no veterinary relationship

Outputs may be incomplete, incorrect, unavailable, or unsuitable for your situation. We do not guarantee that any report will identify every issue, match clinical findings, or be available without interruption.

Your use of the service does not create a veterinarian-client-patient relationship, medical provider relationship, fiduciary relationship, or emergency duty of care.

6. Disclaimer of warranties and limitation of liability

To the maximum extent permitted by law, the service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost data, lost profits, business interruption, or veterinary outcomes arising from use of the service.

To the maximum extent permitted by law, our aggregate liability for a claim relating to a specific paid report will not exceed the amount you paid for that report.

7. Changes, suspension, and contact

We may update these terms, change features, suspend access, or discontinue the service. Material updates will be reflected on this page by a new version or date. Questions about these terms can be sent through the support contact provided on our website or your payment receipt.